Shipping policy

SHIPPING POLICY

All of items that are in stock are shipped 2 weeks from your order date apart from orders which come in over the weekend. We will always aim to get these shipped 2 weeks from your order date.

Bespoke orders may take slightly longer, again we work towards 2 weeks from your order date but due the attention to detail these may take slightly longer, especially embroidered pieces. 

Preorder items, we will get these to you as soon as they are in stock this could take between 3-4 weeks maximum. We will contact you with updates for pre-order items.

If you are ordering an item for a specific date please give plenty of time as we cannot take responsibility if an item arrives after a date you had expected it due to the post.

We do provide an option for 24 & 48 tracked at a higher rate, to find out more information on timescale please visit the royal mail website.

AMENDMENTS AFTER ORDERING:  Although we will try our best, some items are made shortly after placing as so we can't guarantee any changes to orders once placed. You are able to cancel any order 2 hours after placing, after this, we can not cancel an order as your items will be placed into production.

CUSTOMS: Please be aware that delays may be imposed by your country’s customs clearance. LBE is not responsible for paying any fees or rates charged by customs and are the responsibility of the customer.

DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 14 business days for UK orders and 25 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.